Privacy Policy

1. Introduction

Trim Team Design LLC (d/b/a “Trim Team NJ”, “we”, “us”, or “our”) provides high-end interior construction and home refresh services. This Privacy Policy explains how we collect, use, share, and protect personal information, including information collected for SMS and other communications. By using our services or providing personal information, you agree to the collection and use described here.

2. Information we collect

We may collect and process the following information:

• Contact information: name, email address, phone number, mailing address.
• Service information: appointment details, project specifications, payment and billing details.
• Communications: copies of SMS, email exchanges, voicemail or support chat transcripts.
• Usage data: IP address, browser type, pages visited, cookies and analytics.
• Third-party data: information provided by payment processors, analytics providers, or other service partners.

3. How we use your information

We use personal information to provide and manage services, schedule and confirm appointments, process payments, send SMS appointment reminders and promotional offers (when consent is given), respond to inquiries, improve our website, and comply with legal obligations.

4. SMS / Text message communications (consent & opt-out)

By providing your mobile phone number, you consent to receive SMS messages from Trim Team NJ, including appointment reminders, transactional messages (quotes, payments, scheduling), and promotional messages only if you opt in. Message and data rates may apply. Message frequency may vary; we expect to send up to 6 transactional messages and up to 4 promotional messages per month (frequency may change). To opt out, reply STOP to any text or contact us at 2000@trimnj.com or 908-864-9886. For help, reply HELP or email 2000@trimnj.com.

5. Legal basis for processing (where applicable)

We process personal data based on your consent, contractual necessity, and our legitimate interests (such as security and fraud prevention), subject to applicable legal protections.

6. Sharing and disclosure

We do not share mobile phone numbers or SMS opt-in status with third parties for their own marketing purposes. We may share personal information with service providers who perform services on our behalf (SMS providers, payment processors, website hosts, analytics), but only under contract that prohibits them from using the data for their own purposes. We may also disclose information to comply with law or protect our rights.

7. Data retention

We retain personal information as long as necessary to provide services and for legitimate business purposes, or until you withdraw consent. For SMS opt-in records we retain timestamp and checkbox state as audit records.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or electronic storage is completely secure; we cannot guarantee absolute security.

9. Your rights

To exercise your rights (access, correction, deletion, data portability), contact 2000@trimnj.com with subject line “Privacy Request”.

10. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

11. Cookies and tracking

We use cookies and similar technologies to improve site functionality and analytics. You can control cookies via your browser settings.

12. Changes to this policy

We may update this policy periodically and will post the updated policy on this page.